To learn if your iOS device is eSIM compatible and carrier unlocked, you will need to:

• Go to Settings> General> About.
• Scroll down to view the “Carrier lock” section.
• It should say “NO SIM restrictions”, which means that the device is unlocked.
• Scroll down to view the “AVAILABLE SIM” (iOS 15 and newer) or “DIGITAL SIM”(older iOS versions) section. It should contain an IMEI under AVAILABLE SIM or DIGITAL SIM, which means that the device is eSIM compatible.

Depending on your device’s capability, if you have more than one SIM on the device, you may need to temporarily disable/remove one of the SIM cards before trying to download the eSIM.

If you have any questions, please feel free to contact support.