Leo Grant
14-Dec-2023

How to Troubleshoot eSIM Connectivity Issues on Android Devices?

Having trouble connecting your eSIM on an Android device? It’s essential to verify that the right settings are enabled for a seamless eSIM experience. Here's a step-by-step guide to ensure your eSIM is set up correctly:

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Checking eSIM Settings

1. Accessing eSIM Details:

  1. Navigate to `My eSIMs` in your device settings.
  2. Select `Details`.
  3. Go to `Install eSIM/Access Data` to view your eSIM information.

 Enabling Data Roaming

Data roaming is vital for eSIM functionality, especially when traveling. Here’s how to enable it:

1. Activating Roaming:

  1. Open `Settings` on your device.
  2. Head to `Mobile Network`.
  3. Select your eSIM from the list.
  4. Toggle `Roaming` to `ON`.

Updating APN Settings

The Access Point Name (APN) settings are crucial for network connectivity. Here’s how to update them:

1. Navigating to APN Settings:

  1. Go to `Settings` on your device.
  2. Choose `Network & Internet`.
  3. Select `Mobile Networks`.
  4. Tap on `Access Point Names`.

2. Adding New APN:

  1. Click `+` or `ADD`.
  2. Enter the APN details exactly as provided in the eSIM installation details (usually in lower case, as a single word).
  3. Tap `Save`.
  4. Leave other fields blank.

Checking Network Compatibility

Ensure your device is compatible with the networks supported by your eSIM. This compatibility is crucial for establishing a successful connection.

Seeking Further Assistance

If these steps don’t resolve your connectivity issues, it’s time to seek further help:

1. Contacting Support:

  1. If data access problems persist, contact our eSIM support.
  2. Provide us with details of the steps you’ve already taken for quicker resolution.

By following these steps, you should be able to resolve most eSIM connectivity issues on your Android device. Remember, each step is vital in ensuring your eSIM works flawlessly, keeping you connected wherever you are.

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