At eSimCard, we're committed to ensure that our customers get a seamless and enjoyable experience. Our refund policy is designed to offer clarity in the rare instances where you may need to request a refund. Below, you'll find detailed information on our refund procedures and conditions.
Refund Eligibility and Conditions
- Phone Compatibility: It's crucial to ensure your phone is eSIM compatible before purchase. No refunds are issued for incompatibility issues.
- Coverage Issues: If the eSIM cannot be installed due to coverage problems, you may request a refund or change.
- Technical Issues: In cases where technical problems originate from eSimCard and cannot be resolved promptly, refunds are possible only if no data has been consumed.
- Data Package Validity: No refunds are available for any remaining data after the validity period of a data package expires
- Accidental Purchases: No refunds are offered once the eSIM is installed and used.
- Incorrect Charges: Disputes on charges must be notified within 12 days of receipt, containing details why the amount is incorrect.
- Fraudulent Activities: eSimCard reserves the right to refuse refunds in cases of suspected abuse, term violation, or fraudulent activities.
Process for Requesting a Refund
- Time Frame: Refund requests must be made within 30 days of purchase.
- Cooperation: Prompt/timely cooperation in troubleshooting is necessary for a refund consideration.
- Notification: Email [email protected] with your refund request, providing relevant details and reasons.
Exceptions and Specific Scenarios
- Unauthorized Purchases: Subject to investigation and approval.
- Modification: No modifications or customizations are allowed post-purchase.
- Phonico Services: Service suspension may occur without notice and is not subject to refunds.
- Fair Usage Policy: This applies to all bundles/plans.
- Liability: eSimCard is not liable for service unavailability or network issues.
- Warranty: No guarantees on constant network availability.
Contact and Support
For any queries or assistance, please contact our support team at [email protected]. We're here to help you for a smooth and hassle-free experience.