eSIM Terms of Service
1. Validity of General Terms and Conditions
These Terms and Conditions are applicable to all services provided by our company in relation to the reselling of prepaid eSIMs. These terms are binding and enforceable upon the use of our services. We may accept variations to these terms only if explicitly agreed upon in writing.
1.2. Description of Services
Our services include providing and managing eSIMs (electronic SIM cards) for mobile devices, enabling users to access cellular networks without needing a physical SIM card.
1.2.1. eSIM Reselling
We offer prepaid eSIMs for purchase, which can be used in various regions and countries. These eSIMs are designed to provide customers with a convenient and flexible way to access mobile data services.
1.2.2. Registration for Using Our Services
To use our services, customers must register and provide necessary personal information such as name, address, and email. This registration process is essential for activating and managing the eSIM services.
1.2.3. Our Engagements
We strive to provide high-quality service to our customers. However, we do not guarantee uninterrupted or error-free service. Our commitment is to use reasonable efforts to ensure the reliability and performance of our services.
1.2.4. Customer Engagements
Customers are expected to use our services responsibly. Actions that are abusive, illegal, or fraudulent or that impair the network are strictly prohibited. Violating these terms may result in suspension of services, during which the customer remains responsible for any charges incurred.
1.2.5. Device Compatibility
Customers are responsible for ensuring their devices are compatible with eSIM technology. Compatibility may vary based on the device's carrier and country of origin. The customer is responsible for verifying their device's compatibility from the provided list at the time of purchase.
2. Registration and Activation
2.1. Registration Requirements
Customers must complete a registration process to access and use our eSIM
services. This process is straightforward and designed to ensure a smooth and
secure experience. The following are the critical requirements for registration:
Personal Information: Customers must provide accurate and current personal information, including their first name, last name, billing address, and a valid email address. This information is crucial for account creation and communication purposes.
Account Creation: Customers will create an account on our platform upon providing the necessary information. This account will manage purchases, track eSIM usage, and access support.
Acceptance of Terms: Customers must review and accept our General Terms and Conditions during registration. This acceptance is a binding agreement that the customer agrees to adhere to our policies and procedures.
Device Compatibility Check: Customers are responsible for ensuring their device is compatible with eSIM technology. A list of compatible devices is available on our website. Proceeding with the registration, the customer acknowledges that their device is compatible.
2.2. Purchase and Activation Process
After successful registration, customers can proceed to purchase and activate
Selection of eSIM: Customers can browse various eSIM options on our platform, each tailored to different needs and destinations.
Payment Process: Customers can proceed to payment once the eSIM is selected. We accept various payment methods, including Credit/Debit Card, PayPal, Google Pay, Apple Pay, and Alipay. All transactions are securely processed; the payment currency is in US Dollars ($).
eSIM Delivery: After the purchase, the eSIM will be delivered electronically. Customers will receive an email with detailed instructions on installing and activating the eSIM. The eSIM can also be accessed under the "My eSIMs" tab on the customer's account.
Activation: Activation of the eSIM is the customer's responsibility. The process typically involves scanning a QR code and following simple steps. Once activated, the eSIM will be ready to use according to the chosen plan.
Support and Assistance: In case of any difficulties during the registration or activation process, customers can contact our support team for assistance. Our team is available to ensure a hassle-free experience.
Based on the information gathered from the terms and conditions of Airalo and Holafly, here is a detailed and simplified section for "3. Contractual Terms" for a Terms of Service page:
3. Contractual Terms
3.1. Start, Duration, and Termination of the Contract
Start of Contract: The contract between the user and our service begins
when the user completes our platform's registration and purchase process.
Duration: The contract remains active if the user has an active service or product with us.
Termination: The user can terminate the contract at any time. However, termination by the user does not entitle them to a refund for unused services. We reserve the right to terminate the contract if the user violates any terms of service, with or without notice.
3.2. Customer Obligations and Engagement
Compliance: Users must comply with all terms and conditions outlined in
this agreement and use our services responsibly and legally.
Accurate Information: Users are responsible for providing accurate and up-to-date information during registration and purchase.
Prohibited Use: Users must not use our services for illegal, fraudulent, or abusive purposes.
3.3. User Generated Contributions
Content Ownership: Users retain all rights to the text, images, videos,
and other content they create and share on our platform.
Responsibility: Users are solely responsible for their content. We do not endorse or assume any liability for user-generated content.
Acceptable Use: Content that is illegal, offensive, or infringes on the rights of others is strictly prohibited.
3.4. Contribution License
Grant of License: By posting content on our platform, users grant us a
worldwide, non-exclusive, royalty-free license to use, reproduce, modify,
publish, and display this content.
Purpose of Use: This license enables us to provide, promote, and improve our services and make content submitted to the platform available to other users.
Duration of License: This license continues even if the user stops using our services, but it is limited to the purpose for which the content was provided. Based on the information gathered from the terms and conditions pages of Airalo and Holafly, here is a detailed section for "4. Payment and Financial Terms" for a Terms of Service page:
4. Payment and Financial Terms
4.1. Charges and Payment
4.1.1. Payment Conditions
Accepted Payment Methods: Services can be purchased using various payment
methods, including Credit/Debit Cards, PayPal, Google Pay, Apple Pay, and
Currency: All transactions are processed in US Dollars (USD).
Security: Transactions are secured and processed through established payment providers like PayPal and Stripe.
Inclusivity of Charges: Prices include all applicable taxes and fees unless specified otherwise.
4.1.2. Charges for Use
Billing: Charges are incurred at purchase or as specified in the service
No Offsetting: Customers cannot offset their charges against any claims they might have against the company, except in cases where the claims are undisputed or confirmed by a final court judgment.
4.2. Returns and Refunds Policy
4.2.1. Refund / Cancellation / Modification Policy
Cancellation: Customers can cancel their service under certain conditions
specified in the service agreement.
Modification: Services are offered as-is, and no modifications or customizations can be made post-purchase.
4.2.2. Policies and Guidelines for Refunds and Cancellation
Refund Eligibility: Refunds are available under specific circumstances,
such as technical issues not attributable to the customer.
Time Frame for Refund Requests: Refund requests must be made within a specified period, typically 30 days from the date of purchase.
Non-Refundable Scenarios: Services with expired validity periods or charges from alternate services not directly linked to the account are not eligible for refunds.
4.2.3. Refund Process
Initiating a Refund: Customers should contact the support team to
refund, providing the necessary details and documentation.
Refund Method: Refunds are processed back to the original payment method or as a credit to the customer's account.
Processing Time: The time frame for the refund to reflect in the customer's account may vary depending on the bank or payment service.
4.2.4. Modification of Services
As-Is Basis: Services are provided as-is, and requests for modifications
post-purchase are generally not accommodated.
Service Changes: Any service changes, including updates or discontinuation, will be communicated to the customers per the company's policy.
5. Legal and Compliance
5.1. Governing Law and Legal Compliance
Jurisdiction: The services provided are governed by and construed in
with the laws of the jurisdiction where the service provider is based. Any legal
actions or proceedings related to or arising out of these terms and conditions
shall be exclusively subject to the jurisdiction of the courts in this region.
Compliance with Laws: Users must comply with all applicable laws and regulations of the country for which the service is provided. The service provider is not responsible for users' failure to comply with such laws.
5.2. Liability and Warranty
Service Availability: While the service provider endeavors to ensure the
is available and uninterrupted, there is no guarantee of uninterrupted service.
The provider is not liable for any interruptions or lack of availability.
Warranty Disclaimer: The services are provided "as is" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: The service provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangibles
5.3. Intellectual Property Rights
Ownership: All intellectual property rights in the services, including
software, documentation, and content provided, are the property of the service
provider or its licensors.
Use of Service: Users are granted a limited, non-exclusive, non-transferable license to access and use the services for personal, non-commercial purposes as outlined in these terms.
Data Protection: The service provider is committed to protecting the
security of its users' data. Personal information collected is used in
Non-Transferable: Users cannot transfer or assign their rights or
under these terms without prior written consent from the service provider.
Service Provider's Rights: The service provider may assign its rights and obligations to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
6. Additional Provisions
6.1. Delivery of Services
Service Activation: Upon successful purchase, the service (e.g., eSIM)
be activated immediately or at a scheduled time as per the customer's choice.
Customers will receive detailed instructions via email for installing and
activating their service.
Accessibility: The service will be accessible through the customer's account on our website or through our mobile application. Customers can view and manage their service details under the designated section (e.g., "My eSIMs" tab).
Compatibility: Customers are responsible for ensuring their device is compatible with the eSIM technology. A list of compatible devices is available on our website. By proceeding with the purchase, customers acknowledge and accept responsibility for compatibility checks.
Service Limitations: While we strive to offer uninterrupted service, we cannot guarantee that the service will always be available, timely, secure, or error-free. The quality of the service may be affected by various factors including but not limited to the customer's location, device, and network congestion.
6.2. Miscellaneous Provisions
Modifications to Terms: We reserve the right to modify these terms and
conditions at any time. Changes will be effective immediately upon posting on
our website. Continued use of our services after such changes will constitute
acceptance of the new terms.
Governing Law: These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without giving effect to Dispute Resolution: Any disputes arising out of or related to these terms will be resolved through arbitration, in accordance with the rules of the jurisdiction's arbitration association.
Intellectual Property: All intellectual property rights related to the service, including trademarks, service marks, patents, copyrights, and trade secrets, are owned by us or our licensors. Use of our service does not grant customers any rights to our intellectual property.
User Contributions: Any content or data uploaded by users while using our service remains the user's property. However, by uploading content, users grant us a worldwide, royalty-free license to use, reproduce, modify, and display this content in connection with the service.
Assignment: Customers may not assign their rights or obligations under these terms without our prior written consent.
Entire Agreement: These terms constitute the entire agreement between the customer and us concerning the service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and us.
Severability: If any part of these terms is found to be invalid or unenforceable, that part will be modified to reflect the parties' intention or eliminated to the minimum extent necessary so that the remainder of these terms will continue in full force and effect.
No Waiver: Our failure to enforce any right or provision of these terms will not be deemed a waiver of such right or provision.
For more information about the terms of ServiceEmail Support: For any inquiries or support needs, email us at [email protected]. Our team is committed to providing prompt and helpful responses.
Live Chat Assistance: If you prefer real-time assistance, click on the chat icon in our website's bottom right corner. Our chat support is readily available to address your queries instantly.
Telephone Support: For those who wish to speak directly with our customer service representatives, call us at +1(443) 746 2273. Please note that our phone lines are operational from 9.00 to 17.00 Central European Time.
Business Inquiries: For all business-related questions or proposals, please direct your emails to [email protected]. We look forward to exploring potential collaborations and business opportunities.
Postal Correspondence: If you need to send us any physical documents or correspond via mail, our postal address is:
``` eSimCard 250 S Ronald Reagan Blvd Str 106 Orlando, FL ```
Our team at eSimCard is dedicated to ensuring that your experience with our services is seamless and satisfactory. Whether it's a simple query or a detailed request, we're here to provide the support you need.