Why Can't I Scan My eSIM QR Code? Alternatives and Reasons

If you're unable to scan the QR code for your eSIM, you can still install it manually. The process varies slightly depending on whether you use an iOS or Android device.

For iOS Devices:

1. Find Manual Installation Details: Go to the 'My eSIMs' tab in the app or website to find your manual installation details.

2. Access Settings: Navigate to 'Settings' on your device.

3. Go to Cellular/Mobile: Select 'Cellular' or 'Mobile,' depending on your device.

4. Add Cellular/Mobile Plan: Choose 'Add Cellular/Mobile Plan.'

5. Enter Details Manually: Select 'Enter Details Manually' and input the following:

• SM-DP+ Address
• Activation Code
• Confirmation Code (if available)

6. Activate eSIM: Turn on your eSIM under 'Cellular/Mobile Plan'.

7. Select eSIM for Data: Choose your eSIM for Cellular/Mobile data.

8. Enable Data Roaming: Turn this on, but ensure your primary line is off to avoid roaming charges.

9. Set Up APN: If required, set up an Access Point Name (APN) on your device. APN details should be in the eSIM installation details.

For Android Devices:

1. Find Manual Installation Details: Access the 'My eSIMs' tab in the app or website.
2. Access Settings: Go to 'Settings' on your device.
3. Network & Internet: Tap on 'Network & Internet'.
4. Add Mobile Network: Tap the Add icon next to 'Mobile Network.'
5. Enter Code Manually: When prompted, select 'Enter Code Manually' and input the QR code information (SM-DP+ Address) available in the Manual installation tab on your eSIM installation page.
6. Activate eSIM: Turn on your eSIM under 'Mobile Network.'
7. Enable Mobile Data and Roaming: Turn on Mobile data and Data Roaming, but remember to turn off your primary line to avoid roaming charges.
8. Set Up APN: If APN settings are required for your eSIM, set up an APN on your device. The APN details should be in the eSIM installation details.

You can contact support for further assistance if you encounter any issues or have questions.

Reasons for Unable to Scan

Understanding these common issues allows you to troubleshoot effectively and get your eSIM working.

1. Sometimes, your phone's camera might need to be fixed. It could be dirty or damaged.
2. Bad lighting can make scanning hard. Try scanning in a well-lit area.
3. The QR code won't scan appropriately if it is torn or smudged.
4. Your phone's software might have bugs. Restarting your phone can help.
5. Make sure your eSIM Card Android app or eSIM Card IOS App is up to date. Old versions can cause problems.
6. Some phones don't support eSIMs. Check if yours does.
7. A stable internet connection is needed to scan and download eSIM profiles.
8. Not all QR codes are the same. Ensure you have the right one for your eSIM.