Nomad eSIM Refund Process: A Complete Guide for Travelers

The Nomad eSIM refund process is actually the process of getting your money or points back when something goes wrong with your Nomad eSIM purchase.

A lot of people buy a Nomad eSIM, run into problems and assume they can just get the money back with email support. Before diving into refunds, if you are new to this technology, our guide on what is eSIM covers the basics. That's not really how it works. There are some specific eligibility rules and some situations for an eSIM refund.

Such as removing a single-use eSIM from your phone before contacting support can disqualify you. Most people also don't know that Nomad gives you two refund options. You can either get your money back to your original payment method or take Nomad Points instead.

In this guide, I will discuss how the Nomad eSIM refund process works from start to finish. I will explain the full refund policy, when you qualify for full refunds versus partial refunds. Similarly, how to actually submit your refund request through app chat or website chat, and how long the process takes.

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What Is Nomad's Refund Policy?

Let's get the basics out clearly because this is where most people go wrong.

According to the Nomad’s refund policy, all refund requests must be made within 30 days after purchase. If you made requests after this window, you are not eligible for the refund. Your application won't be considered.

The rule applies regardless of your reason, whether you face a technical failure, a wrong plan, or changed travel plans.

Nomad offers refunds either as a direct refund to your original payment method or as Nomad Points. It entirely depends on your choice. Well direct payment method takes more days, between 3-6 business days, compared to Nomad Points.

According to eSIM users, the points option is genuinely useful if you travel regularly. You get the value back immediately, no waiting on banks.

One thing more worth mentioning here is that the unusual refund circumstance is not a two minutes matters to solve. For such issues team investigates them thoroughly before deciding on the resolution. So you need to be relax and provide the detailed information asked for.

Full Refunds vs. Partial Refunds

Generally, users are not aware of this situation. Yes, not necessarily, you always get the full refund. It has some conditions. If you fulfilled this, you can get the full refund; otherwise, it's partially refunded.

Full Refund

You are eligible for 100% refund under the given strict conditions.

• Inactive eSIM: If you purchased the SIM card but never scanned the QR code to activate it. And the eSIM is still unused in the Nomads system.
• Technical error: There is a technical issue from the carrier’s end, such as the failed eSIM delivery emails or the failed QR code. If you are facing activation issues, check our eSIM activation issue troubleshooting guide.
• Request a refund within the timeframe: If you are facing any of the given issues, ensure to make the refund request within 30 days of your purchase to get the full refund.

Partial Refund

You can get a partial refund under the given conditions.

• Network failure: If you activated your eSIM and used some data, but now, due to a technical issue or network failure from the carrier's end, you can get a partial refund. You will get the amount for the data you have already used.
• Incompatible device: If you bought the Nomad eSIM, but you confirmed later that your device doesn't support it, you can check eSIM-compatible devices before purchasing. In such a case, you can get a partial refund.
• Unused data: Due to the network failure, if you have used some fraction of the data, you can request a partial refund for unused data.

Special Cases That Can Kill Your Refund

A few specific situations exist where you can’t request a refund. Some of those include:

You removed a single-use eSIM

If you removed your single-use eSIM before contacting customer support, sorry, you are not eligible for any kind of refund. For single-use eSIMs, if the eSIM is removed from the customer's phone prior to the refund request, Nomad cannot provide a refund or reassign a new eSIM.

You used a discount code

If you used a discount code to purchase the plan, that is considered non-refundable once it's installed or activated.

Your plan has a different policy

DTAC plans, UK Voice plans, and Unlimited plans don't follow the standard refund policy. You'd need to check the specific refund policy on the product page for those.

SMS plans are a different situation

SMS plans activate instantly, so they're considered active even if you haven't sent a single text. A partial refund for unused texts may still be possible under certain conditions.

How to Request a Refund: Step by Step?

To request the refund, firstly, ensure that you are eligible for the refund. To initiate a refund, reach out to Nomad's support team through the website chat or in-app chat on iOS or Android.

Step 1: Confirm eligibility

Firstly, ensure that you are eligible for the refund.

• Confirm whether you are within 30 days of purchase.
• Is your eSIM activated?
• What’s the issue with your eSIM?
• Did you use a discount code?

Answer these honestly before you even open a chat for the application.

Step 2: Gather what you need

Before you contact customer support, gather the required information in advance.

• Your eSIM plan details (purchase date, region, plan type).
• Activation date, if applicable.
• Your original payment method info.
• Screenshots of any errors or connectivity failures.
• Your data usage figures if the eSIM was already active.

Step 3: Contact Nomad

Now you can contact the Nomad eSIM support team.

• Go to the Nomad eSIM Help Center or open the Nomad app.
• Type your refund request details into the chat. Explain the issue, and include error-proof screenshots, usage data, and anything relevant.
• The support agent may ask some questions, so cooperate and give as much detail as you can.

Step 4: Let them investigate

Nomad allows itself up to 10 business days to try to resolve the issue. If the team can't fix the problem within that timeframe, you become eligible for a refund.

Step 5: Get your refund

Once your request is approved, you need to select the payment method. The direct payment refunds take 2–5 business days, while Nomad Points land in your account instantly.

eSIMCard Refund Policy

The eSIM refund process may vary between carriers. Mainly, the digital eSIM carriers offer the same refund process. The carrier, like eSIMCard, offers eSIM plans for the 200+ countries for nomads and frequent travelers. The eSIMs are affordable, convenient, flexible, and a reliable source of connection, avoiding international roaming charges.

Like many other carriers, eSIMCard offers eSIM refund and replacement under specific conditions. eSIMCard users are eligible for a refund in case of eSIM technical issues, coverage issues, incorrect charges, accidental purchase, and device compatibility issues.

Note: The essential thing to discuss is that the carriers only accept the refund request made within 14 days of purchase. Otherwise, your application is not considered.

Tips to Actually Improve Your Chances of Getting Refunded

Here are some tips you should consider to enhance your chances of being eligible for the refund.

• Never remove a single-use eSIM before you've spoken to support.
• Remember to request the refund within 30 days of purchase.
• If your eSIM stopped working mid-trip, take screenshots. Note the time, date, and the actual error.
• Tell the support team the details about your issue. Give the information about which region you were in, which network it was trying to connect to, and how much data you used.

If you've had a frustrating experience with a provider and want to compare alternatives with better compatibility guarantees, it's worth checking the other carriers like eSIMCard. Under federal law, consumers have clear protections for online purchases that fail to deliver. The FTC online shopping refund rights guide explains exactly what you are entitled to.

Conclusion

Nomad eSIM refund process is simple once you actually understand how it works. In the guide, I have discussed each step. Before applying for the refund, you should confirm whether you are eligible for it or not, and when you can get a full or partial refund.

Ensure to understand and fulfil the application condition primarily, and then follow the given steps in the guide to request a refund. You can get the refund via direct payment method or using the Noamd points.

FAQs

How do I cancel my Nomad eSIM and get a refund through the app?

Your eSIM should be completely unused to cancel your Nomad eSIM and get a refund.

You can self-initiate a cancellation for unused eSIMs. Open the Nomad app > Profile > Navigate to Help Center > Other Issues > Cancel Order. Select the eSIM plan you want to cancel and follow the prompts to request the refund.

Where can I find the refund form for a Nomad eSIM purchase?

There is no dedicated refund form for Nomad eSIM. You need to contact the support team or request a refund directly through the Nomad App.

What are the typical refund policies for nomad eSIM providers?

Providers generally offer refunds for unused eSIMs. The major feature of the policy is a 30-day purchase window. If you don’t request it within the timeframe, you are not eligible for a refund. Similarly, a partial refund is only for technical failures after activation.