Why is my eSIM Not Working? A Troubleshooting Guide

eSIM is a convenient internet source while traveling. However, the user sometimes struggles with eSIM not working. It may be due to incorrect eSIM activation, compatibility issues, or network connection. But don’t worry if your eSIM is not working because I am here to assist you.

You can troubleshoot the issues by rechecking the eSIM activation, updating your device, or ensuring the device compatibility.

This article is a troubleshooting guide for you if your eSIM is not working. I will discuss the issues that failed your eSIM functionality and its possible troubleshooting tips.

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Why is my eSIM not working?

If your eSIM is continuously showing the connection error or not working, the possible reasons behind this include:

Your device does not support eSIM

If your device doesn’t support eSIM, it will not work on your device. Maybe it gets installed on your device but will not work. For the proper functionality of eSIM make sure your device must support eSIM.

Software Outdated

Sometimes, outdated software disturbs eSIM function and causes compatibility issues. If you don’t update your device software on time, it can also slow down your device's function.

eSIM Data Plan is not Active

If your eSIM is not working, check your data plan activation. If your eSIM data is not active, you cannot connect with the other networks.

Incorrect eSIM Activation

Incorrect activation leads to eSIM malfunctioning. Therefore, make sure that your eSIM is correctly installed and activated.

Weak Cellular Connection

Weak cellular signals disturb eSIM working.

How to troubleshoot eSIM issues?

For the smooth working of your eSIM, follow the given steps:

Check your Device Compatibility

Most of the latest devices support eSIM. However, if you use the old device, confirm its eSIM support. You can follow the steps to verify your device's eSIM compatibility.

Open your device Settings.
Move to General.
Now scroll to About and EID.
Check for any number listed here.
If the number is not shown, your device doesn’t support eSIM.

Check your Network Settings

Incorrect network settings can disturb the eSIM function. Therefore, you must check your network setting and reset it. It improves your eSIM function and clears the data bugs. Follow the steps to reset your network settings on iPhone and Android devices.

For Android devices:

Open your Android Settings.
Move to System and General Management.
Now scroll to Reset the WiFi and Mobile Settings.

For iPhone Devices

Open your iPhone Settings.
Move to General and Reset.
Scroll to Reset Network Settings.

Unlock your Device Carrier

If your device carrier is locked, your eSIM will not work. Check your device carrier, if it is locked, connect your device carrier and request for unlock.

Update your Device Software

If your device is working with outdated software, it causes eSIM not to work. Carriers update the device features to avoid device malfunctioning. Update your device to the latest software version for smooth embedded SIM working.

Here are the steps to update your Android or iOS device software.

For Android Devices:

Open Settings App.
Find System and tap System Update.
Look for the Pending Updates.

For iOS Devices:

Open Settings and move to the General section.
Scroll to Software Updates.
Install the Pending Updates.

Check the Coverage

Sometimes, eSIM stops working because of coverage issues. To improve this issue, restart your device. Turn on the data roaming from settings. If it is still not working, reset the network settings.

Confirm your eSIM Activation

If your eSIM is not working, check the activation details again. Sometimes, the activation fails due to improper code scanning or camera issues. Confirm it and check the procedure again. You can add the activation details manually in the device settings. To check eSIM activation, follow the given steps:

Go to your device Settings.
Scroll to Mobile Cards or Networks.
If the eSIM is activated, it will shown in this section.

Enable and Disable Airplane Mode

Switching on and off the Airplane mode is an effective technique for troubleshooting the eSIM connectivity issues. It helps to fix minor glitches in software and improve eletrionicSIM functionality.

Conclusion

If your eSIM is not working, this guide will help to understand the concern for eSIM malfunction and the troubleshooting tips to fix these. Sometimes, eSIM is not correctly set up, or users skip the settings steps, which causes eSIM connectivity issues.

Software updates and resetting the network settings mostly fix the issues. However, if the embedded SIM is still not working after following the given steps in the guide, you need to contact your eSIM provider for further details.

FAQs

Why does my eSIM not have a network?

Make sure that your eSIM is activated and set up correctly. If you are out of the supported coverage area, eSIM doesn’t connect to the network. To fix this issue, restart your device.

Can an eSIM be faulty?

eSIM is unlikely to be faulty. Like the physical SIM, eSIM is built into your phone. However, if your embedded SIM is not working, restore your eSIM profile.

Why is my eSIM installed but not activated?

It happens when you installed an eSIM but haven't yet arrived at your destination. However, to fix the issue it is essential to recheck whether eSIM is fully installed. You can check it from the device settings.