11 months ago

How do I know which eSIM is using data?

To determine which eSIM is currently being used for data on your device, you can follow these simple steps:

 For iOS Devices:

  1. Access Settings: Open the 'Settings' app on your iOS device.
  2. Navigate to Cellular/Mobile Service : Tap on 'Cellular' or 'Mobile' depending on your region's terminology.
  3. Check Cellular Data: Go to 'Cellular Data' to view the plan currently being used for data.
  4. Identify the Active eSIM: If you have multiple eSIMs installed, your device will show all the available plans that are active (turned "On") under 'Cellular Plans.'



 For Android Devices (Excluding Samsung):

  1. Open Settings: Start by opening the 'Settings' app on your Android device.
  2. Go to Network & Internet: Tap 'Network & Internet.'
  3. Select Mobile Network: Navigate to 'Mobile Network' to find the active plans.
  4. Identify the Active eSIM: Your device will indicate which eSIM is in use by displaying its label. The label is the nickname you assigned to your eSIM during installation.

 For Samsung Devices:

  1. Access Settings: Open the 'Settings' app on your Samsung device.
  2. Navigate to Connections: Select 'Connections.'
  3. Go to SIM Card Manager: Tap on 'SIM Card Manager'.
  4. Check Preferred SIM Card: Scroll down to 'Preferred SIM card' and check which line is selected under 'Mobile Data.'

By following these steps, you can easily identify which eSIM is currently being used for data on your device. Contact customer support for assistance if you encounter any issues or have further questions.

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