What is SM-DP+ Address Error? A Troubleshooting Guide!

Another frustrating situation that occurs when you are activating an eSIM is the SM-DP+ Address error. It stands for Subscription Manager Data Preparation Address. To understand the cause and how to troubleshoot solutions, read this guide:

What is an SM-DP+ Address?

The Subscription Manager Data Preparation Address, or SM-DP+ Address, is used to activate an eSIM on your device. It is a gateway between the eSIM-supported device and the network carrier server. Your profile is downloaded through this address, and if it is missing or wrong, the eSIM activation will fail, showing an error message.

What are the Common Causes of SM-DP+ Address Errors?

The following are the common causes of these SM-DP+ address errors:

Incorrect SM-DP+ Address

You might face the error when you manually enter the wrong activation address code while setting up your eSIM on your device.

QR Code Issues

Another scenario is when you scan a QR code given by a carrier, and the code is outdated or invalid. 

Carrier-Specific Restrictions

Every carrier has its policies and requirements regarding the activation of an eSIM, which can lead to SM-DP+ address errors.

Device Compatibility

To activate an eSIM, you must ensure that your device is compatible with eSIM functionality. If not, the device will not support the SM-DP+ address format, causing an error.

Network Issues

While activating an eSIM, if your network is not strong or stable, there is a chance that communication with the SM-DP+ server of the carrier is interrupted.

How to fix the SM-DP+ Error?

Dont worry because I have got your back and offer you troubleshooting solutions for fixing this error in the following ways:

Verify the SM-DP+ Address

You need to double-check the code e-mailed to you by the provider. If you are entering code manually, make sure there are no typing mistakes in it.

Use the Correct QR Code

You must scan the QR code shared by the carrier only. You do not need to scan screenshots or third-party codes, as they might be outdated.

Restart your Device

Restarting the device can solve problems because it refreshes the network settings and resolves any glitches that cause errors.

Check Network Connection

When you are activating an eSIM, your device should be connected to a stable and strong internet connection.

Update Device Software

Try to regularly update your device because most updates are for security patches, and the latest software versions are highly recommended to avoid compatibility issues.

Contact Your Carrier

If you still have the error after everything is okay from your side, contact your carrier for further assistance. They may resend you the SM-DP+ address or look for other options.

How to Enter the SM-DP+ Address Manually

If you scan the QR Code, the SM-DP+ address will be entered automatically, but if you are entering it manually, you need to follow the instructions:

Navigate eSIM Settings

• Tap Settings
• Tap Cellular or Mobile Networks
• Click Add eSIM or Add Carrier

Select Manual Setup

After tapping Add eSIM, you will be able to scan the QR code or add it manually. Select the manual method to enter details.

Enter SM-DP+ Address

Check your e-mail or carrier’s app for the code and enter it exactly without any mistakes.

Confirm and Activate

Once the code is accepted, you will see prompts on your screen. Follow the prompts to activate your eSIM.

FAQs

What is the SM-DP+ Address of my carrier?

Every carrier has a unique code. To obtain the code, contact your carrier's support.

Can I use any QR code for eSIM activation?

No, your eSIM activation QR code is only shared with you by your carrier through e-mail or via their app.