Unable to Download eSIM: A Complete Troubleshooting Guide

eSIM is a technology masterpiece designed to provide convenience and flexibility, unlike traditional SIM cards that require swapping. However, there are times when you face the issue of being unable to download eSIM. 

In this troubleshooting guide, I will teach you what to do when you encounter download issues with eSIM. First, let’s define the issues.

Common Causes of eSIM Download Issues

It is good to learn about all sorts of issues that prevent you from downloading eSIM so that you can more easily address them.

Network Compatibility Issue

It means that your carrier or device is not compatible with eSIM technology.

Outdated Device Software

It implies that you are not following the updating routine and using an older version of software on your device.

Weak or Unstable Internet Connection

eSIM is designed to provide high-speed internet connectivity. To download an eSIM profile, you need a stable and strong internet connection.

Incorrect QR Code or Activation Details

You may be scanning the wrong or expired QR code, resulting in activation errors. 

Carrier Restrictions or Errors

Most carriers have different policies on activation procedures. Some require more steps for activation, or a server-side issue may cause an error.

Device Settings Misconfigurations

If your cellular or mobile network settings are not aligned, it could block downloading eSIM.

Step-by-Step Troubleshooting Guide

To troubleshoot the error of being unable to download eSIM, you need to follow these steps:

Check Device Compatibility

You need to verify that your device supports eSIM functionality. You can cross-check your carrier’s device compatibility list from their website or app.

Ensure Software is Up-to-Date

Your device must be updated to seamlessly work with eSIM, which requires the latest operating system.

• For iPhone, you can Tap Settings> General> Software Update
• For Android, you can Tap Settings> System> System Updates

Verify Internet Connection

To complete the downloading process, check your internet connection for stability. You can do this by streaming videos or browsing to confirm network strength.

Rescan the QR Code

Try to scan the QR code that the carrier provider shares with you. The code has a short expiry time. Make sure you have scanned it in time and that it is free from smudges or damage if printed.

Manually Enter Activation Details

If QR code scanning doesn’t work, try entering the code manually. You will need SM-DP+ and an activation code for manual entry.

Restart Your Device

Sometimes, after applying settings, restarting your device is necessary to fix glitches occurring in the eSIM activation process.

Reset Network Settings

Resetting Network of your device can help you out. 

• For iPhone Users, Tap Settings> General> Reset> Reset Network Settings
• For Android Users, Tap Settings> System>> Reset O Mobile & Bluetoothptions Reset Wifi,.
• Note: Doing that setting will remove all your connected Wifi and their passwords.

Contact Your Carrier

If you are still unable to download your eSIM after checking all the possibilities, try contacting your eSIM service provider. eSIM Card offers 24/7 live Chat Support and WhatsApp support.